Terms of Service

Effective: 2025

1. Overview

These Terms of Service (“Terms”) apply to all products and offerings by AuraFlow, Inner balance & self-development academy, available at auraflow.link. Please read carefully before using any service, digital content or purchasing any good.

2. Services

2.1 Personal Coaching

AuraFlow provides one-on-one coaching sessions focused on self-awareness, stress management and personal growth. Sessions can be booked individually or as part of a package.

2.2 Workshops & Retreats

We offer group workshops and immersive retreats designed to foster inner balance and community connection. Schedules and locations are published on our website.

3. Information Products

Digital courses, e-books and recordings are delivered electronically upon purchase. Access credentials will be sent to the provided email address.

4. Physical Products

Branded journals, meditation tools and other merchandise are shipped to the address provided at purchase. Shipping times and costs are indicated at checkout.

5. Refund and Rescheduling

We offer the following options for reimbursement of payments and rescheduling:

Personal Coaching: Requests for reimbursement must be made at least 48 hours prior to a scheduled session. Reimbursement will be credited to the original payment method within 14 days. Sessions may be rescheduled once at no additional cost.
Workshops & Retreats: Cancellations more than 14 days before the start date qualify for reimbursement minus a 10% administrative fee. Cancellations within 14 days are not eligible for reimbursement due to venue and staffing commitments.
Info Products: Digital courses and materials can be refunded within 7 days of purchase if not accessed. Reimbursement is processed within 10 days of approval.
Physical Goods: You can send items back to us in their original unopened condition within 30 days of delivery. Once received and inspected, we will reimburse the product cost within 10 days. Shipping fees are non-refundable.

Submit all requests via contact form. In exceptional cases where we cancel a service, you will receive full reimbursement or an offer to reschedule at no additional charge.

Please note that special packages and promotional offers labeled as final sale are not eligible for reimbursement due to their deeply discounted pricing. These conditions are clearly stated at the time of purchase.

6. Payment Terms

All fees are due in full at the time of purchase or booking. We accept major payment methods as indicated at checkout. Access to digital content begins after receipt of full payment.

7. Changes to Terms

AuraFlow reserves the right to modify these Terms at any time. By continuing to engage with our services or products, you agree to the updated Terms. We recommend reviewing this page regularly.

8. Contact

For questions or concerns, please use our contact form or call +41766618219. We aim to respond within 48 hours.